Last Updated: December 4, 2024
At Quotex, we understand that your privacy is fundamental to your trust in our platform. This Privacy Policy explains how we collect, use, protect, and share your personal information when you use our trading platform and services.
By creating an account or using Quotex services, you agree to the terms outlined in this Privacy Policy. We encourage you to read this document carefully to understand our practices regarding your personal data.
Information We Collect
Information You Provide to Us
Account Registration Data
- Full name and date of birth
- Email address and phone number
- Residential address and country of residence
- Username and password
- Government-issued identification documents (for verification purposes)
- Financial information for payment processing
Trading Activity
- Transaction history and trading patterns
- Account balance and deposit/withdrawal records
- Payment method details
- Communication preferences
Communications
- Customer support inquiries and correspondence
- Feedback and survey responses
- Marketing communication preferences
Information We Collect Automatically
Technical Data
- IP address and device information
- Browser type and version
- Operating system details
- Login times and session duration
- Cookies and similar tracking technologies
Usage Information
- Pages visited on our platform
- Features and tools accessed
- Trading decisions and patterns
- Click-through behavior and navigation paths
Location Data
- Geographic location based on IP address
- Time zone information
How We Use Your Information
We use your personal information for the following purposes:
Service Delivery
- Creating and managing your trading account
- Processing transactions, deposits, and withdrawals
- Executing your trading orders
- Providing customer support and responding to inquiries
- Verifying your identity and preventing fraud
Platform Improvement
- Analyzing usage patterns to enhance user experience
- Developing new features and services
- Testing and optimizing platform performance
- Conducting research and analytics
Legal and Security
- Complying with legal obligations and regulatory requirements
- Preventing fraud, money laundering, and unauthorized access
- Enforcing our Terms of Service
- Protecting our rights and those of our users
- Responding to law enforcement requests
Communication
- Sending account notifications and transaction confirmations
- Providing educational content and market insights
- Delivering promotional offers and updates (with your consent)
- Conducting surveys to improve our services
Legal Basis for Processing
We process your personal data based on:
- Contractual Necessity: To fulfill our obligations under our Terms of Service
- Legal Compliance: To meet regulatory requirements in financial services
- Legitimate Interests: To improve our platform, prevent fraud, and ensure security
- Consent: For marketing communications and optional features (which you can withdraw at any time)
How We Share Your Information
We do not sell your personal information to third parties. However, we may share your data in the following circumstances:
Service Providers
We work with trusted third-party service providers who assist us in operating our platform:
- Payment processors and financial institutions
- Identity verification services
- Cloud hosting providers
- Customer support platforms
- Analytics and marketing tools
These providers are contractually obligated to protect your data and use it only for specified purposes.
Legal Requirements
We may disclose your information when required by law:
- In response to court orders, subpoenas, or legal processes
- To comply with financial regulations and reporting obligations
- To cooperate with law enforcement investigations
- To protect our legal rights and those of our users
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity. We will notify you of any such change and your options regarding your data.
With Your Consent
We may share information with third parties when you explicitly authorize us to do so.
Data Security
We implement industry-standard security measures to protect your personal information:
Technical Safeguards
- 256-bit SSL encryption for data transmission
- Secure server infrastructure with firewalls
- Regular security audits and vulnerability assessments
- Multi-factor authentication options
- Encrypted data storage
Organizational Measures
- Strict access controls limiting employee access to personal data
- Regular staff training on data protection
- Incident response procedures
- Secure data disposal protocols
While we take comprehensive measures to protect your data, no system is completely secure. We encourage you to use strong passwords and protect your login credentials.
Your Privacy Rights
Depending on your location, you may have the following rights:
Access and Portability
- Request access to your personal data
- Receive a copy of your data in a portable format
Correction and Update
- Correct inaccurate or incomplete information
- Update your account details at any time
Deletion
- Request deletion of your personal data (subject to legal retention requirements)
- Close your account permanently
Restriction and Objection
- Restrict certain processing activities
- Object to data processing based on legitimate interests
- Opt out of marketing communications
Withdrawal of Consent
- Withdraw consent for optional data processing at any time
To exercise these rights, contact our Data Protection Officer at privacy@quotex.com. We will respond to your request within 30 days.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience:
Essential Cookies
Required for platform functionality, security, and basic operations.
Performance Cookies
Help us understand how you use our platform to improve performance.
Functional Cookies
Remember your preferences and settings.
Marketing Cookies
Deliver personalized content and measure campaign effectiveness.
You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect platform functionality.
International Data Transfers
Quotex operates globally, and your data may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards are in place:
- Standard contractual clauses approved by data protection authorities
- Adequacy decisions recognizing equivalent protection levels
- Binding corporate rules for intra-company transfers
Data Retention
We retain your personal information for as long as necessary to:
- Provide our services and maintain your account
- Comply with legal and regulatory obligations
- Resolve disputes and enforce agreements
- Prevent fraud and maintain security
After account closure, we retain certain information as required by financial regulations, typically for 5-7 years. Transaction records may be retained longer for legal compliance.
Children’s Privacy
Quotex services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we discover that we have inadvertently collected data from a minor, we will delete it immediately.
Third-Party Links
Our platform may contain links to external websites. We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies before providing any personal information.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes through:
- Email notification to your registered address
- Prominent notice on our platform
- In-app notifications
Your continued use of Quotex services after such notification constitutes acceptance of the updated policy.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us
Customer Support
Available 24/7
Email: support@quotex.com
Live Chat: Available on platform
Regional Specific Information
For European Economic Area (EEA) Users
Under the General Data Protection Regulation (GDPR), you have enhanced rights regarding your personal data. Our legal basis for processing and your rights are detailed in the sections above. You may lodge a complaint with your local data protection authority.
For California Residents
Under the California Consumer Privacy Act (CCPA), you have specific rights including the right to know what personal information we collect and how we use it, the right to delete your information, and the right to opt out of the sale of personal information. We do not sell personal information.
For Other Jurisdictions
We comply with applicable data protection laws in all jurisdictions where we operate. Contact us for information specific to your region.