These Non-Trading Operations Regulations govern all activities on the Quotex platform that fall outside direct trading operations. These regulations ensure proper conduct, platform integrity, and user compliance with policies related to account management, communication, data usage, and administrative procedures. All users must adhere to these regulations while accessing any aspect of the platform.
Account Management Regulations
Profile Information Management
Users must maintain accurate and current profile information at all times. Any changes to personal details including name, address, contact information, or payment methods must be updated promptly through the account settings panel. Deliberately providing false or misleading information may result in account restrictions or termination.
Password and Security Management
Account holders are solely responsible for maintaining the confidentiality of their login credentials. Users must create strong passwords containing a combination of uppercase and lowercase letters, numbers, and special characters. Passwords should be changed periodically, at least every 90 days, to maintain optimal security.
Two-Factor Authentication: Users are strongly encouraged to enable two-factor authentication (2FA) for additional account protection. Once enabled, users must have access to their registered authentication device or backup codes to access their account.
Security Notifications: Users must review all security notifications and login alerts. If unauthorized access is suspected, immediate password changes and support contact are required.
Account Inactivity Policy
Accounts with no login activity for 180 consecutive days are considered dormant. Dormant accounts may be subject to maintenance fees or temporary suspension. Users will receive email notifications at 150 days and 170 days of inactivity before any administrative action is taken.
To reactivate a dormant account, users must contact support and complete identity verification procedures. Funds in dormant accounts remain secure and accessible upon successful reactivation.
Communication Regulations
Official Communication Channels
All official platform communications occur through verified channels including:
- Registered email address
- In-platform notification center
- Official support chat system
- Verified social media accounts
- SMS notifications (if enabled)
Users should never respond to communications claiming to be from Quotex that arrive through unofficial channels or request sensitive information such as passwords or full payment card numbers.
Support Contact Guidelines
When contacting support services, users must:
- Provide accurate account information for verification
- Clearly describe their inquiry or issue
- Maintain respectful and professional communication
- Avoid sending duplicate requests for the same issue
- Allow adequate response time (typically 24-48 hours)
Abusive, threatening, or harassing communication toward support staff is strictly prohibited and may result in account suspension.
Third-Party Communication
Users are prohibited from claiming official representation of Quotex platform without explicit written authorization. Any unauthorized use of platform branding, logos, or materials for commercial purposes violates these regulations.
Educational and Analytical Resources
Platform Educational Materials
The platform provides various educational resources including tutorials, webinars, trading guides, and market analysis. These materials are for informational and educational purposes only and do not constitute financial advice or trading recommendations.
Users acknowledge that:
- Educational content reflects general market information
- Past performance examples do not guarantee future results
- Individual trading decisions remain the user’s sole responsibility
- The platform bears no liability for losses resulting from educational material interpretation
Demo Account Usage
Demo accounts are provided to help users familiarize themselves with platform functionality without financial risk. Demo account regulations include:
Purpose Limitation: Demo accounts are intended for educational and testing purposes only. They simulate real market conditions but do not involve actual funds.
Access Duration: Demo accounts may have time limitations or automatic expiration after periods of inactivity. Users can request demo account renewal through support channels.
Feature Restrictions: Certain premium features, real-time data feeds, or advanced tools may have limited availability in demo mode.
No Financial Obligation: Demo account usage does not require deposits and carries no financial obligation or risk.
Data Usage and Privacy Regulations
Personal Data Collection
The platform collects and processes personal data necessary for account operation, regulatory compliance, and service improvement. Data collection includes:
- Identity verification documents
- Contact information
- Transaction history
- Platform usage analytics
- Device and browser information
- IP addresses and location data
Data Protection Rights
Users maintain the following rights regarding their personal data:
- Access to stored personal information
- Correction of inaccurate data
- Data portability requests
- Account deletion and data erasure
- Withdrawal of consent for marketing communications
Data protection requests should be submitted through official support channels and will be processed within 30 days according to applicable privacy regulations.
Cookie and Tracking Technology
The platform uses cookies and similar technologies to enhance user experience, analyze platform usage, and provide personalized content. Users can manage cookie preferences through browser settings, though disabling certain cookies may limit platform functionality.
Marketing and Promotional Regulations
Marketing Communications
Users who opt-in to marketing communications may receive:
- Promotional offers and bonus notifications
- Platform updates and new feature announcements
- Educational content and market insights
- Special event invitations
Users can unsubscribe from marketing communications at any time through email preference settings or account management panel. Essential account-related communications cannot be opted out of while the account remains active.
Referral Program Rules
If participating in referral programs, users must:
- Share referral links only through appropriate channels
- Avoid spam or unsolicited promotional activities
- Provide accurate information about platform services
- Comply with advertising regulations in their jurisdiction
Referral program abuse, including self-referrals or fake account creation, results in disqualification and potential account termination.
Intellectual Property Regulations
Platform Content Usage
All content on the Quotex platform, including text, graphics, logos, images, software, and data compilations, is protected by intellectual property rights. Users are granted limited access for personal, non-commercial use only.
Prohibited Actions:
- Copying, distributing, or modifying platform content without authorization
- Creating derivative works based on platform materials
- Using platform branding for unauthorized commercial purposes
- Reverse engineering or attempting to extract source code
- Screen scraping or automated data extraction
User-Generated Content
Users who post comments, reviews, or other content in community areas grant the platform a non-exclusive license to use, display, and distribute such content. Users warrant that their submissions do not infringe third-party rights and comply with community guidelines.
Compliance and Regulatory Obligations
Identity Verification Compliance
The platform operates under strict regulatory requirements for customer identification and anti-money laundering (AML) compliance. Users must cooperate with verification requests and provide:
- Government-issued photo identification
- Proof of address documents (utility bills, bank statements)
- Source of funds documentation when requested
- Additional information as required by regulatory authorities
Failure to complete verification within specified timeframes may result in account limitations including restricted withdrawals or account suspension.
Tax Reporting Obligations
Users are solely responsible for understanding and fulfilling their tax obligations related to platform usage and any financial gains. The platform may provide transaction records and annual statements to assist with tax reporting but does not provide tax advice.
In certain jurisdictions, the platform may be required to report user information and transaction data to tax authorities in accordance with local regulations.
System Maintenance and Updates
Scheduled Maintenance
The platform periodically performs system maintenance to improve performance, security, and functionality. Scheduled maintenance is announced in advance through official communication channels, typically with 48-72 hours notice.
During maintenance periods:
- Platform access may be temporarily unavailable
- Certain features may have limited functionality
- Active positions remain protected and unchanged
- Support response times may be longer than usual
Unscheduled Service Interruptions
In cases of emergency maintenance, security threats, or unforeseen technical issues, immediate service interruptions may occur without advance notice. The platform commits to:
- Restoring service as quickly as possible
- Communicating status updates through official channels
- Protecting user data and account balances during outages
- Investigating and resolving any impact on user accounts
Age and Jurisdictional Restrictions
Age Requirements
The platform is strictly prohibited for use by individuals under 18 years of age or the legal age of majority in their jurisdiction, whichever is higher. Users warrant that they meet age requirements upon registration and throughout platform usage.
Restricted Jurisdictions
Platform services may not be available to residents of certain jurisdictions due to regulatory restrictions. Users are responsible for ensuring that their platform usage complies with local laws and regulations. Accessing the platform through VPNs or other methods to circumvent jurisdictional restrictions is prohibited.
Violation Consequences and Enforcement
Violation Categories
Non-trading regulation violations are categorized as:
- Minor: First-time or unintentional violations resulting in warnings
- Moderate: Repeated violations or intentional rule-breaking resulting in temporary restrictions
- Severe: Serious violations threatening platform integrity or violating laws, resulting in account termination
Enforcement Actions
Depending on violation severity, the platform may impose:
- Written warnings and mandatory acknowledgment
- Temporary account suspension (7-30 days)
- Feature restrictions or limitations
- Permanent account termination
- Legal action for fraudulent or illegal activities
- Cooperation with law enforcement authorities
Users have the right to appeal enforcement decisions through formal dispute resolution procedures.
Amendments and Updates
The platform reserves the right to modify these Non-Trading Operations Regulations at any time. Material changes will be communicated to users with at least 14 days advance notice through email and platform notifications. Continued platform usage after regulation changes constitutes acceptance of updated terms.
Contact and Support
For questions regarding these regulations or to report violations, users should contact official support channels. Detailed explanations of specific regulations can be provided upon request to help users maintain full compliance.