This Payment Policy establishes the terms, conditions, and procedures for all financial transactions on the Quotex platform. This policy covers deposits, withdrawals, payment methods, processing times, fees, and related financial operations. By using our payment services, you acknowledge that you have read, understood, and agreed to comply with this policy.
Accepted Payment Methods
Deposit Methods
The Quotex platform accepts various payment methods to accommodate users worldwide. Available deposit options include:
- Bank Cards: Visa, Mastercard, and other major credit and debit cards are accepted. Card deposits are processed instantly or within minutes, allowing immediate access to funds for trading.
- Electronic Wallets: Popular e-wallet services including Skrill, Neteller, Perfect Money, and other regional electronic payment systems provide fast and secure deposit options.
- Cryptocurrency: Bitcoin, Ethereum, Litecoin, USDT, and other major cryptocurrencies are accepted. Cryptocurrency deposits require network confirmations before funds are credited to accounts.
- Bank Transfers: Direct bank transfers and wire transfers are available for larger deposit amounts. Processing times vary by banking institution and may take 2-5 business days.
- Local Payment Systems: Region-specific payment methods are available based on user location, including mobile payment systems, local bank cards, and country-specific electronic payment services.
Payment Method Availability
Available payment methods vary by user location, account verification status, and regulatory requirements. The complete list of available methods for your account is displayed in the deposit section of your platform dashboard.
Deposit Procedures and Regulations
Minimum and Maximum Deposit Amounts
Each payment method has specific minimum and maximum deposit limits:
Minimum Deposits: Generally range from $10 to $50 depending on the payment method selected. These minimums ensure cost-effective transaction processing.
Maximum Deposits: Daily, weekly, and monthly deposit limits apply based on account verification level and payment method capacity. Verified accounts typically enjoy higher deposit limits.
Deposit Processing Times
Instant Methods: Bank cards, e-wallets, and most electronic payment systems credit funds immediately or within 15 minutes of successful transaction completion.
Cryptocurrency: Blockchain-based deposits require network confirmations. Bitcoin typically requires 2-3 confirmations (approximately 20-30 minutes), while other cryptocurrencies have varying confirmation requirements.
Bank Transfers: Traditional banking methods take 2-5 business days depending on sending and receiving bank processing times and intermediary banks involved in international transfers.
Deposit Confirmation
Users receive immediate notification of successful deposits through:
- On-screen confirmation message
- Email receipt with transaction details
- Account balance update in the platform dashboard
- Transaction history record with unique reference number
If a deposit does not appear within the expected timeframe, users should contact support with transaction details and payment confirmation.
Third-Party Deposits
Deposits must originate from payment accounts registered in the user’s own name. Third-party deposits from family members, friends, or business associates are not permitted and will be rejected or refunded according to anti-money laundering regulations.
Exceptions: Joint bank accounts where the user is a named account holder are acceptable with proper documentation verification.
Withdrawal Procedures and Regulations
Withdrawal Eligibility
Users must meet the following requirements before requesting withdrawals:
Account Verification: Complete identity verification is mandatory before processing the first withdrawal. Required documents include government-issued ID, proof of address, and payment method verification.
Source Matching: Withdrawals must be processed to the same payment method used for deposits whenever possible. This requirement aligns with international anti-money laundering standards.
Trading Activity: Minimum trading volume requirements may apply to bonus-funded accounts or promotional deposits before withdrawal requests are processed.
Withdrawal Request Process
To request a withdrawal:
- Navigate to the withdrawal section in your account dashboard
- Select the desired withdrawal method and enter the amount
- Confirm the request with your account password or 2FA code
- Await processing confirmation and approval notification
- Monitor transaction status through the transaction history page
Withdrawal Processing Times
Standard Processing: Withdrawal requests are reviewed and processed within 1-3 business days after submission. This period allows for security verification and transaction validation.
E-Wallets: Electronic wallet withdrawals are typically completed within 24 hours after approval, with funds arriving in the recipient account almost immediately.
Bank Cards: Card withdrawals take 3-7 business days after approval, depending on the card issuing bank’s processing procedures.
Bank Transfers: Wire transfer withdrawals require 3-7 business days for international transfers and 1-3 business days for domestic transfers.
Cryptocurrency: Digital currency withdrawals are processed within 24-48 hours after approval, with blockchain confirmation times varying by network congestion.
Minimum and Maximum Withdrawal Amounts
Minimum Withdrawal: The standard minimum withdrawal amount is $10 or equivalent in other currencies. Some payment methods may have higher minimums based on processing costs.
Maximum Withdrawal: Daily withdrawal limits apply based on account verification level and payment method capacity. Higher limits are available for fully verified accounts with established trading history.
Withdrawal Cancellation
Users may cancel pending withdrawal requests at any time before processing approval. Once a withdrawal enters processing status, cancellation is no longer possible, and users must wait for funds to arrive before redepositing if desired.
Fees and Charges
Deposit Fees
The Quotex platform does not charge fees for deposits. However, users should be aware that:
Payment Provider Fees: Third-party payment processors or banks may charge their own transaction fees. These fees are determined by the payment provider and are outside platform control.
Currency Conversion: Deposits in currencies different from the account base currency may incur conversion fees charged by payment providers or banks.
Cryptocurrency Network Fees: Blockchain transaction fees are paid by the depositor and vary based on network congestion and selected transaction priority.
Withdrawal Fees
Standard Withdrawals: Most withdrawal methods are processed free of charge by the platform. Users may make a specified number of free withdrawals per month (typically 1-3) depending on account status.
Additional Withdrawals: Additional withdrawals beyond the free allocation may incur a small processing fee (typically 2-5% or a fixed amount) to cover administrative and payment processing costs.
Minimum Activity Requirement: Accounts with minimal or no trading activity may be subject to withdrawal processing fees to cover operational costs.
Payment Provider Charges: External fees charged by payment processors, banks, or blockchain networks are deducted from the withdrawal amount or charged separately by the provider.
Currency and Conversion Policies
Account Base Currency
Users select their account base currency during registration. Available currencies typically include USD, EUR, GBP, and other major currencies depending on regional availability.
Currency Conversion
Deposits and withdrawals in currencies different from the account base currency are automatically converted at prevailing market exchange rates. The platform uses competitive exchange rates sourced from major financial institutions.
Conversion Process:
- Rates are updated in real-time based on market conditions
- A small conversion spread (typically 0.5-2%) may apply
- Users can view the applied exchange rate before confirming transactions
- Historical conversion rates are recorded in transaction history
Multi-Currency Accounts
Some account types may support multiple currency wallets, allowing users to hold funds in different currencies without conversion. This feature is subject to account verification level and availability in specific jurisdictions.
Security and Fraud Prevention
Payment Security Measures
The platform implements comprehensive security measures to protect financial transactions:
Encryption: All payment data is encrypted using industry-standard SSL/TLS protocols, ensuring secure transmission of sensitive financial information.
PCI DSS Compliance: Card payment processing adheres to Payment Card Industry Data Security Standards, with card details never stored on platform servers.
Secure Payment Gateways: Third-party payment processing is handled by certified and reputable payment service providers with robust security infrastructure.
Transaction Monitoring: Automated systems monitor all transactions for suspicious patterns, unusual activity, or potential fraud indicators.
Fraud Prevention Policies
To prevent fraudulent activities, the platform reserves the right to:
Verify Transactions: Request additional documentation or information to verify the legitimacy of deposits or withdrawals.
Delay Processing: Temporarily hold transactions that trigger security alerts pending investigation and verification.
Reject Transactions: Decline deposits or withdrawals that cannot be adequately verified or that violate policy terms.
Freeze Accounts: Suspend account access if fraudulent activity is suspected until investigation is completed.
Chargebacks and Disputes
Chargeback Policy: Users who initiate chargebacks through their payment provider without first contacting platform support may have their accounts suspended pending investigation.
Dispute Resolution: Payment disputes should first be addressed through platform support channels before escalating to payment providers or financial institutions.
Illegitimate Chargebacks: Accounts involved in fraudulent chargeback attempts will be permanently terminated, with remaining funds withheld to offset chargeback costs and losses.
Anti-Money Laundering (AML) Compliance
AML Requirements
The platform maintains strict anti-money laundering procedures in compliance with international financial regulations:
Customer Due Diligence: All users undergo identity verification processes proportional to their transaction volumes and account activity levels.
Source of Funds: Users may be required to provide documentation proving the legitimate source of deposited funds, particularly for large or unusual transactions.
Transaction Monitoring: Automated systems and compliance teams monitor transaction patterns for indicators of money laundering or terrorist financing.
Regulatory Reporting: Suspicious activities are reported to relevant financial authorities as required by applicable laws and regulations.
Enhanced Due Diligence
High-value accounts or unusual transaction patterns may trigger enhanced due diligence procedures requiring:
- Detailed source of wealth documentation
- Purpose of account usage explanation
- Additional identity verification measures
- Ongoing monitoring and periodic reviews
Payment Issues and Support
Failed Transactions
If a deposit or withdrawal fails, users should:
- Check payment method availability and account funding
- Verify that all entered payment details are correct
- Ensure compliance with payment method limits and restrictions
- Contact the payment provider to confirm transaction status
- Reach out to platform support with transaction details if issues persist
Refund Policy
Failed Deposits: Funds from failed deposit attempts are automatically refunded to the original payment source within 5-10 business days.
Duplicate Charges: Accidentally duplicated transactions are identified and refunded promptly upon detection or user notification.
Rejected Deposits: Deposits rejected due to verification issues or policy violations are returned to the sender minus any processing fees incurred.
Payment Support
For payment-related inquiries or issues, users can contact support through:
- Live chat support (available 24/7)
- Email support with detailed transaction information
- Phone support for urgent payment matters
- Help center with comprehensive payment FAQs
When contacting support regarding payment issues, users should provide:
- Transaction date and time
- Payment method used
- Transaction amount and currency
- Transaction ID or reference number
- Screenshots of payment confirmation or error messages
Special Circumstances
Account Closure and Fund Withdrawal
Users who wish to close their accounts must:
- Submit account closure request through support channels
- Withdraw all remaining funds before closure
- Complete any pending verification requirements
- Resolve outstanding issues or disputes
Funds remaining in closed accounts are held securely and can be claimed at any time by contacting support and completing identity verification.
Dormant Account Fees
Accounts inactive for extended periods (typically 12+ months) may be subject to monthly maintenance fees to cover administrative costs. Users receive advance notification before any fees are applied and can avoid charges by logging in or contacting support.
Regulatory Changes
Payment methods, limits, and procedures may change based on regulatory requirements, payment provider updates, or platform policy modifications. Users are notified of significant changes through official communication channels with appropriate advance notice.
Policy Updates and Modifications
This Payment Policy may be updated periodically to reflect operational changes, regulatory updates, or service improvements. Material changes are communicated to users via email and platform notifications at least 14 days before implementation.
Continued use of payment services after policy modifications constitutes acceptance of updated terms. Users who disagree with policy changes may withdraw funds and close accounts before changes take effect.
Legal and Jurisdiction
This Payment Policy is governed by the laws of the jurisdiction where the platform is licensed and operates. Disputes related to payment matters are subject to the dispute resolution procedures outlined in the platform’s Terms of Service.