This document outlines the essential rules and guidelines for conducting trading operations on the Quotex platform. All users must familiarize themselves with these regulations to ensure fair, transparent, and secure trading practices. By accessing and using our platform, you acknowledge that you have read, understood, and agreed to comply with these operational rules.
Account Registration and Verification
Registration Requirements
All traders must complete the registration process by providing accurate personal information including full name, email address, and contact details. Users must be at least 18 years of age or the legal age of majority in their jurisdiction to open a trading account.
Account Verification
To maintain platform security and comply with financial regulations, users may be required to verify their identity through document submission. Acceptable verification documents include government-issued identification, proof of address, and payment method verification. The verification process typically takes 24-72 hours, and trading limitations may apply to unverified accounts.
Account Security
Users are responsible for maintaining the confidentiality of their login credentials. Any suspicious activity should be reported immediately to our support team. We recommend enabling two-factor authentication for enhanced account protection.
Trading Operations
Deposit and Withdrawal Rules
Deposits: Users may fund their accounts through various payment methods including bank cards, electronic wallets, and cryptocurrency transfers. Minimum deposit amounts vary by payment method and are clearly displayed during the deposit process. All deposits are processed according to the payment provider’s timeline.
Withdrawals: Withdrawal requests are processed within 1-5 business days depending on the payment method selected. Users must withdraw funds using the same method used for deposit unless otherwise approved by platform administration. A minimum withdrawal threshold applies, and users must complete account verification before processing their first withdrawal.
Trading Hours
The platform operates 24/7, allowing users to trade at their convenience. However, specific assets have designated trading hours that correspond to the operating hours of their respective markets. Holiday schedules may affect asset availability, and users will be notified of any schedule changes in advance.
Asset Trading Rules
Traders have access to various asset classes including currency pairs, commodities, stocks, indices, and cryptocurrencies. Each asset has specific parameters including minimum and maximum trade amounts, expiration times, and payout percentages that are clearly displayed before opening a position.
Order Execution
Orders are executed at the current market price at the time of order placement. During periods of high volatility or low liquidity, slight price variations may occur between order submission and execution. The platform employs advanced technology to ensure fair and accurate price quotes from reliable financial data providers.
Risk Management
Trade Limits
To promote responsible trading practices, the platform implements certain trade limits. These include maximum trade amounts per position, maximum number of simultaneous open positions, and daily trading volume limits. These restrictions help protect both the trader and platform integrity.
Balance Protection
Traders cannot lose more than their account balance. Negative balance protection ensures that users are never liable for amounts exceeding their deposited funds. However, traders should implement proper risk management strategies and never invest more than they can afford to lose.
Prohibited Activities
The following activities are strictly prohibited and may result in account suspension or termination:
Fraudulent Behavior: Any attempt to manipulate the platform, exploit system vulnerabilities, or engage in fraudulent activities will result in immediate account closure and potential legal action.
Multiple Accounts: Creating multiple accounts to circumvent trading limits or abuse promotional offers is prohibited. Users are permitted one personal account only.
Arbitrage and Automated Trading: The use of latency arbitrage, scalping bots, or automated trading systems designed to exploit platform weaknesses is not permitted. Standard trading automation tools for legitimate trading strategies may be allowed at platform discretion.
Money Laundering: The platform maintains strict anti-money laundering policies. Any suspicious transaction patterns will be investigated, and accounts may be frozen pending investigation.
Bonuses and Promotions
Bonus Terms
Promotional bonuses and incentives are offered periodically to enhance the trading experience. All bonuses come with specific terms and conditions including trading volume requirements, withdrawal restrictions, and expiration dates. Users must review and accept bonus terms before activating any promotional offer.
Withdrawal Restrictions
Bonus funds typically cannot be withdrawn until certain trading volume requirements are met. If users request withdrawal before meeting these requirements, bonus funds and any profits generated from them may be forfeited according to the specific promotion terms.
Dispute Resolution
Trade Disputes
If a user believes a trade was executed incorrectly, they must contact support within 48 hours of the disputed transaction. The support team will investigate the matter by reviewing trading logs, market data, and platform records. Resolution decisions are made based on factual evidence and platform rules.
Complaint Procedure
Users may file formal complaints through the designated support channels. All complaints are reviewed by our compliance team, and users can expect a response within 5-7 business days. Escalation procedures are available if the initial resolution is unsatisfactory.
Platform Modifications
The platform reserves the right to modify trading conditions, available assets, payout percentages, and operational rules with appropriate notice to users. Major changes affecting trading operations will be communicated via email and platform notifications at least 7 days in advance.
Account Termination
The platform may suspend or terminate user accounts for violation of these rules, fraudulent activity, or extended account inactivity. Users may voluntarily close their accounts by contacting support and withdrawing all remaining funds. Dormant accounts may be subject to maintenance fees after prolonged inactivity periods.
Technical Requirements
Users are responsible for maintaining adequate internet connectivity and compatible devices for platform access. The platform is not liable for losses resulting from technical issues on the user’s end, including internet disruptions, device malfunctions, or outdated software.
Data and Privacy
All user information is protected according to our privacy policy and applicable data protection regulations. Trading data, personal information, and financial details are encrypted and stored securely. Users have the right to request their personal data and account closure at any time.
Legal Compliance
Users must comply with all applicable laws and regulations in their jurisdiction regarding online trading activities. The platform operates under regulatory oversight and maintains necessary licenses for financial services provision. Users are responsible for understanding and adhering to their local tax obligations related to trading profits.